There's always one ...

If you have employees, they will complain.

And when they do, is your first thought, "I got this!" or are you thinking "Ain't nobody got time for that"?

Day after day companies like yours are receiving charges of discrimination or being dragged into lawsuits by employees. And if you're really unlucky, your company has sparked the latest negative #hashtag movement.

The truth is, employee complaints are a cost of doing business.

And how you handle employees complaints frames their perceptions of you, the company and the process. And probably more importantly, what they do next!

Sloppy investigations and unresolved issues could cost your company its business.

Consider these stats ...

How would this impact your company's bottom line?

1. In 2019, employers paid $39.1 million dollars for employee lawsuits filed by the Equal Employment Opportunity Commission ("EEOC").

2. Employers also paid $68.2 million dollars to settle sexual harassment claims. This number does not account for settlements of other types of claims or claims settled privately between employers and employees.

3. Average cost to defend a single-plaintiff employee lawsuit just through settlement is $160,000.00.

4. Average cost to defend a single-plaintiff employee lawsuit through trial is $250,000.00.

5. When you settle an employee lawsuit, you not only pay money to the employee but you also pay their attorneys' fees.

6. On average it takes 316 days to settle a single-plaintiff employee lawsuit.

7. An employee lawsuit takes at least 1.5 years before it goes to trial and many take much longer.

8. If your company loses at trial, you are responsible for your attorneys' fees, the judgment in favor of the employee, and the employees' attorneys' fees. You may also be required to pay interest on the judgment. And if the complained of behavior is bad enough, you might have to pay punitive damages which could be in the hundreds of thousands or millions of dollars.

9. If your company wins the trial, you still have to pay your attorneys' fees because most statutes related to employee claims don't allow you to recover those from the employee.

10. Retainers for defense counsel are $10,000.00 and above.

11. Soft costs like, turnover, loss of employee trust, customer goodwill, and company reputation ... priceless.

12. This course ... $1297.00.

But money doesn't grow on trees, right?

Your employees, their attorneys, and the EEOC think so. And juries agree!


Want to know why? Because companies are ignoring employee complaints, performing sham investigations or none at all, and engaging in cover-ups. 

In the moment, it may seem like a good idea. It gets rid of the issue ... or so you think. But I'm here to tell you, employees are like elephants. They never forget. And when it benefits them, they won't let you forget either.

But it doesn't have to be that way. You're job is to create an environment where the risk of lawsuits and bad press is virtually non-existent.

So how do you keep your company out of newsrooms and courtrooms? You take this course and learn how to effectively conduct legally compliant workplace investigations. The choice is yours. You and/or your company can invest $1,297.00 for this course or the company can take the chance of having to divest its profits by paying lawyers and PR folks.


Nope, with this course, just easy!

For over 20 years, I have successfully investigated employee complaints and defended small businesses to Fortune 100 companies in federal and state court and before administrative agencies, like the EEOC.

When HR professionals, like you, investigate employee complaints, lawyers and company execs expect the same results.

There's just one major problem. You’ve probably received little or no training about:

(1) how to do an investigation;
(2) who to interview;
(3) what questions to ask;
(4) what to avoid; and/or
(5) what to do once the investigation is complete.


Instead of you blindly trying to figure it out, I will teach you my proven step-by-step investigations process that has saved my clients millions of dollars, thousands of productivity hours, and minimized the risk of lawsuits.

Your colleagues have done it and so should you!

Here are just a few rave reviews.

And they didn't even have access to this online course. Imagine how much value you will receive from having the course and me personally train you, step-by-step. And once you purchase the course, it's yours for 3 months! So, you can watch it whenever and as many times as you desire.

I can't wait for your rave review after you complete the course.

“From my perspective as both HR Consultant and Investigator, your work is spot on. It is a fresh perspective with actionable steps. ”

B. Jackson, SPHR

“I have utilized your system so much, I've shared it with my team.”

D. Simpkins, MS, SPHR, SHRM-SCP

“Our group really enjoyed having Kelly join us! Her presentation on conducting workplace investigations was awesome and created some really good dialogue for our team. She was a great fit for our team and organization.”

D. Corravo, HR Director

“You can almost imagine the scenarios, but at the same time grasp the broader implications of what is being explained and how to navigate a process that may be daunting to all involved.”

S. Lynch, Operations Director

“If employers follow Kelly’s step-by-step investigations process, they can improve workplace morale and avoid disastrous publicity.”

D. Ballman, Plaintiff's Employment Attorney

“Kelly touched on lot of things I was experiencing at work. She gave me a lot of tools and wonderful tips for investigations I can take back and utilize.”

M. Bradford, MSHRM, aPHR

“I recently purchased your book, Ace Your Workplace Investigations, and I wanted to say that it is now going to be a permanent tool in my HR career that I will share with others as well.”

G. Yegiazarova, SHRM-CP, HR Manager
Watch Intro Video

Course Overview

Watch this short video for an overview of what you can expect.

This program is valid for 15 PDCs for the SHRM-CPSM or SHRM-SCPSM.

Course Curriculum

What you will learn

Learn my complete, proven step-by-step system for conducting legally compliant workplace investigations without sacrificing employee trust. This course includes a 6-week live, online component taught by Kelly Charles-Collins, Esq., author of "ACE Your Workplace Investigations." In addition, you will receive 3 months of unlimited access to the online course based on Kelly's book. The course includes 9 modules, over 20 videos, surveys, quizzes and downloadable pdf resources. Kelly has over 20 years of experience as an employment law attorney successfully conducting workplace investigations for small businesses to Fortune 100 companies. Kelly will teach you the tips and tricks she has used to save her clients millions of dollars, thousands of productivity hours, and minimize legal risk.

Using assessments, examples and interactive exercises, this 9-module course will guide you step-by-step through:

Planning, preparing, and conducting the investigation

Evaluating the facts

Preparing the final report

Communicating your findings and any corrective action.

DISCLAIMER: The information in this course is for educational purposes only. It does not nor is it intended to constitute legal advice nor create an attorney/client relationship. It also doesn't guarantee any particular outcome.

  • Module #1


    1. Introduction
    2. Assessment
  • Module #2


    1. Employee Handbooks
    2. Beware of the Trap
    3. Survey
  • Module #3


    1. Why investigate
    2. Consequences of untimely & ineffective investigations
    3. Benefits of investigations
    4. Defense flow chart (pdf)
  • Module #4


    1. The Case Study (video)
    2. The Case Study (pdf)
  • Module #5


    1. Pre-investigation Actions
    2. Standardizing your process;
    3. Federal & State laws and workplace policies
    4. Documenting the complaint
    5. Analyzing the complaint: identifying the issues
    6. Selecting the investigator
    7. Determining the witness lineup
    8. Surveys
    9. Sample Employee Complaint Intake Form (pdf)
  • Module #6


    1. Preparing for witness interviews
    2. Conducting the interviews
    3. Sample Witness Interview Statement
    4. Confidentiality
    5. Gathering physical evidence
    6. Sample Interview Questions (pdf)
    7. Interviewing Tips & Tricks (pdf)
    8. Sample Chain of Custody Form (pdf)
    9. Surveys
  • Module #7


    1. Deliberation – evaluating the evidence
    2. Preparing the final report
    3. Determining and taking corrective action
    4. Corrective action examples
    5. Survey
    6. Sample Final Investigation Report (pdf)
  • Module #8


    1. How to communicate the decision
    2. Survey
    3. Sample Corrective Action Form (pdf)
  • Module #9


    1. Closing
    2. Summary & takeaways (pdf)
    3. Final quiz
    4. Survey
    5. Resource list (pdf)
    6. VIP Bonus - Workplace Investigations Checklist (pdf)

Pricing options

Register today with one of two payment options: (1) pay in full and save or (2) pay in three equal payments. Live, online course requires a minimum of 6 enrolled participants.

SPECIAL RATE: Enroll 3 students, get 1 free. Email


You got questions, we got answers ...

  • How will the weekly sessions and the online modules work together?

    Weekly sessions will be conducted live online via Zoom. Once you register, you will be provided a link. The sessions will last 90 minutes.

    Prior to each weekly session, you should review the assigned module. During the sessions, I will review the module for the week and answer questions you have provided.

    If you are unable to attend, the sessions will be recorded and available for your review. Access to the recordings will continue for 2 weeks following the close of your 6-week program. After that date, they will no longer be available.

  • How is the online course structured?

    There are 9 modules that include 26 videos, surveys, quizzes, and pdf resources.

  • Can I access this course via mobile device?

    Yes and you can resume your learning exactly where you left off, even mid-video. You can resume play on any device, including mobile, tablet, laptop or desktop. You will have unlimited access to the course for 3 months from the date you register. Thereafter, your access will be terminated.

  • Do I get everything right away?

    Yes! You get instant access to the entire course and all of the downloadable goodies I have created just for you.

  • Are continuing education credits available?

    Yes! The 6-week live, online program is valid for 15 PDCs and self-study is valid for 6 PDCs for the SHRM-CPSM or SHRM-SCPSM for a limited time. For other types of credits, I would recommend providing a copy of the course outline to the appropriate agency for review.

  • If I have a question that comes up during the course, how do I get that answered?

    You have two options: (1) there is a discussion board in the course and (2) the Private Customer Only Facebook Group. I will check in on the discussion board and Facebook group almost every day, but you may not get an immediate answer.

  • What are the terms of service?

    ACE Your Workplace Investigations is a single user license. If session monitoring detects multiple concurrent connections to the online content, HR Legally Speaking has the right to suspend or disable your account.

    All course content is proprietary to HR Legally Speaking, LLC. All rights are reserved. You are strictly prohibited from downloading, copying, sharing, and/or reproducing in any manner any of the content, unless otherwise stated. HR Legally Speaking also reserves all rights to any downloadable content.

Meet Kelly

Kelly Charles-Collins, Esq., MBA

Attorney, Speaker, Author, Consultant

Kelly Charles-Collins, CEO of HR Legally Speaking, LLC has the unique ability of making complicated, difficult, and sensitive topics approachable. Kelly is a powerhouse attorney, speaker and expert on disrupting unconscious bias, inspiring bystander intervention and conducting workplace investigations. She leverages her 20+ years of legal expertise, intuitive perspective, and engaging personality to empower leaders to stay on the right side of the next #hashtag movement.

A sought-after authority around the country, Kelly expertly guides organizations and individuals to realize how unconscious bias and indifference can stifle opportunity, prevent people from reaching their full potential, and cause harmful professional, personal, and legal issues.

Kelly provides organizations and leaders practical tools to improve culture, promote diversity and inclusion, boost productivity and protect their people and profit.

She authored her book ACE Your Workplace Investigations delivered an award-winning TEDx Talk on The Bystander Effect: Why Some People Act and Others Don’t, and has been featured on television and radio and quoted in several publications.