An employee files a complaint.

Now, you are expected to conduct a timely and legally compliant investigation.

There’s just one major problem. You’ve probably received little or no training about:

(1) how to do an investigation;
(2) who to interview;
(3) what questions to ask;
(4) what to avoid; and/or
(5) what to do once the investigation is complete.

Not to mention, investigations are costly, disruptive, and time consuming.

Don't worry.

No need to try and figure this out on your own.

You've found the solution!

This course "ACE Your Workplace Investigations" teaches you my complete, proven step-by-step system for effectively conducting legally compliant workplace investigations.

Register now or keep reading to learn more.

I'M all in!
Watch Intro Video

Course Overview

Listen to all of the amazing greatness you will learn from this self-paced course.

  • Short modules for easy access and higher retention.
  • Successful completion enables you to learn best practices, strategies and solutions to effectively conduct legally compliant workplace investigations without sacrificing employee trust.
  • Earn SHRM recertification credits upon completion.

Approved for SHRM recertification credits

This program is valid for 6 PDCs for the SHRM-CPSM or SHRM-SCPSM.

Why you're here!

You are the first line of defense in preventing a #METOO moment.

Sooner or later it happens: the phone rings and it's an employee with a complaint.

“Who has time for this?” you’re thinking. You do. You must make time.

I understand.

  • Investigations are disruptive, costly, and time consuming.
  • It can be tough identifying what issues to investigate.
  • You’re unsure how to evaluate the information gathered.
  • Asking the wrong questions – no matter how innocent the motives – could cost you.

Well guess what?

you're in the right place!

ACE Your Workplace Investigations

A Step-by-Step Guide for Avoiding Friction, Covering Your Assets, and Earning Employee Trust

I wrote this book and designed this course for people like you who want to do the right thing to investigate employee complaints but might not know exactly how.

This is not just another CYA course. I empower you to implement and enforce policies to prevent lawsuits rather than invest time and company profits defending them.

The "ACE Technique" is my complete, proven step-by-step system that I have used for over 20 years to help my clients save millions of dollars.

Using my ACE Technique:

  1. You will minimize legal risk and save money by effectively conducting legally compliant workplace investigations.
  2. You will also create a safe, inclusive, harmonious work environment by developing and nurturing employee trust; and
  3. You will reframe your thinking about employee complaints and workplace investigations – focusing on the benefits not the burdens.


But don't just take it from me.

Read what people who have been trained by me and have not only read my book but used my system have to say.

I can't wait!

Rave Reviews

Here are just a few rave reviews.

Imagine how much value you will receive from having me personally train you, step-by-step. And once you purchase the course, it's yours! So, you can watch it whenever and as many times as you desire.

I can't wait to quote you after you complete the course.

“I read your book and believe you have ACEd it. From my perspective as both HR Consultant and Investigator, your work is spot on. It is a fresh perspective with actionable steps. ”

B. Jackson, SPHRB. Jackson, SPHR

“I have utilized your book so much, I've purchase 2 more for my team.”

D. Simpkins, MS, SPHR, SHRM-SCPD. Simpkins, MS, SPHR, SHRM-SCP

“Our group really enjoyed having Kelly join us! Her presentation on conducting workplace investigations was awesome and created some really good dialogue for our team. She was a great fit for our team and organization.”

D. Corravo, HR DirectorD. Corravo, HR Director

“This book should be at the right-hand of every HR person in the country! It is written so you can almost imagine the scenarios, but at the same time grasp the broader implications of what is being explained and how to navigate a process that may be daunting to all involved. This book makes it less daunting, plus it feels like Kelly’s voice is in your ear throughout the process.”

S. Lynch, Operations DirectorS. Lynch, Operations Director

“As an attorney who has practiced employee-side employment law for more than 30 years, it is refreshing to see a book dedicated to effective workplace investigations. Kelly dives straight into the messy world of employee complaints, showing employers why they should take them seriously, instead of trying to discredit the victim. If employers follow the easy step-by-step process, they can improve workplace morale while avoiding the disastrous publicity of a #MeToo situation.”

D. Ballman, AttorneyD. Ballman, Attorney

“Kelly Charles-Collins has written a must-read work…it’s for everyone who’s ever been or will be involved in workplace investigations. This is a practical guide and valuable resource that assists the reader in resetting their thought process on investigations. This book helps in navigating the legal pitfalls internal investigations create and shows how to turn chaos into order. This is the “moment of truth” for the company to maintain and win back employee trust in the organization.”


“I recently purchased your book, Ace Your Workplace Investigations, and I wanted to say that it is now going to be a permanent tool in my HR career that I will share with others as well.”

G. Yegiazarova, SHRM-CP, HR ManagerG. Yegiazarova, SHRM-CP, HR Manager

Course Curriculum

What you will learn

Using assessments, examples and interactive exercises, this 9-module course will guide you step-by-step through:

Planning, preparing, and conducting the investigation

Evaluating the facts

Preparing the final report

Communicating your findings and any corrective action.

Along the way, I will also highlight potential pitfalls and share best practices. You also get downloadable forms, tips, and SHRM recertification credits.

DISCLAIMER: The information in this course is for educational purposes only. It does not nor is it intended to constitute legal advice nor create an attorney/client relationship.

  • Module #1


    1. Introduction
    2. Assessment
  • Module #2


    1. Employee Handbooks
    2. Beware of the Trap
    3. Survey
  • Module #3


    1. Why investigate
    2. Consequences of untimely & ineffective investigations
    3. Benefits of investigations
    4. Defense flow chart (pdf)
  • Module #4


    1. The Case Study (video)
    2. The Case Study (pdf)
  • Module #5


    1. Pre-investigation Actions
    2. Standardizing your process;
    3. Federal & State laws and workplace policies
    4. Documenting the complaint
    5. Analyzing the complaint: identifying the issues
    6. Selecting the investigator
    7. Determining the witness lineup
    8. Surveys
    9. Sample Employee Complaint Intake Form (pdf)
  • Module #6


    1. Preparing for witness interviews
    2. Conducting the interviews
    3. Sample Witness Interview Statement
    4. Confidentiality
    5. Gathering physical evidence
    6. Sample Interview Questions (pdf)
    7. Interviewing Tips & Tricks (pdf)
    8. Sample Chain of Custody Form (pdf)
    9. Surveys
  • Module #7


    1. Deliberation – evaluating the evidence
    2. Preparing the final report
    3. Determining and taking corrective action
    4. Corrective action examples
    5. Survey
    6. Sample Final Investigation Report (pdf)
  • Module #8


    1. How to communicate the decision
    2. Survey
    3. Sample Corrective Action Form (pdf)
  • Module #9


    1. Closing
    2. Summary & takeaways (pdf)
    3. Final quiz
    4. Survey
    5. Resource list (pdf)
    6. VIP Bonus - Workplace Investigations Checklist (pdf)

You're in the right place!

Courtrooms and headlines are expensive and time consuming

Did you know?

The average cost to defend a single plaintiff employment claim is $160,000.00. On average those matters take 316 days to resolve.

Do you have that kind of time and money to expend on employee complaints?

If not, you are in the right place.

How you handle employees complaints frames their perceptions of you, the company and the process. And probably more importantly, what they do next!

You're job is to create an environment where the risk of lawsuits and bad press is virtually non-existent.

Conducting legally workplace investigations is one sure-fire way of doing that.

None of this is just theory.


License course now!


  • ACE Your Workplace Investigations is a single user license. If session monitoring detects multiple concurrent connections to the online content, HR Legally Speaking has the right to suspend or disable your account.

  • All course content is proprietary to HR Legally Speaking, LLC. All rights are reserved. You are strictly prohibited from downloading, copying, sharing, and/or reproducing in any manner any of the video content. HR Legally Speaking also reserves all rights to any downloadable content.

Bonus material

Still not sure? Here are some amazing bonuses.

  • Free Autographed Book

    $25 value

    The first 10 people who register during the VIP Launch will receive an autographed copy of my book "ACE Your Workplace Investigations: A Step-by-Step Guide for Avoiding Friction, Covering Your Assets and Earning Employee Trust. If you are not one of the first 10, don't worry. You can also purchase the book on Amazon.

  • Workplace Investigations Checklist

    $100 value

    A handy workplace investigations checklist to keep you on track.


You got questions, we got answers ...

  • Can I access this course via mobile device?

    Yes and you can resume your learning exactly where you left off, even mid-video. You can resume play on any device, including mobile, tablet, laptop or desktop.

  • Do I get everything right away?

    Yes! You get instant access to the entire course and all of the downloadable goodies I have created just for you.

  • Are continuing education credits available?

    Yes! This program is valid for 6 PDCs for the SHRM-CPSM or SHRM-SCPSM for a limited time. For other types of credits, I would recommend providing a copy of the course outline to the appropriate agency for review.

  • If I have a question that comes up during the course, how do I get that answered?

    You have two options: (1) there is a discussion board in the course and (2) the Private Customer Only Facebook Group ($5,000 value). I will check in on the discussion board and Facebook group almost every day, but you may not get an immediate answer.

  • How long does it take to go through the course?

    It depends. There are 9 modules that include 26 videos, surveys, quizzes, and pdf resources. Because this is a self-study course, completion times will vary. But the great thing about having 24/7 access is that you can complete the course at your own pace and from anywhere, even your mobile device.

Meet Kelly

Kelly Charles-Collins, Esq., MBA

Kelly Charles-Collins, Esq., MBA

Attorney, Speaker, Author, Consultant

Kelly Charles-Collins, CEO of HR Legally Speaking, LLC has the unique ability of making complicated, difficult, and sensitive topics approachable. Kelly is a powerhouse attorney. speaker and expert on disrupting unconscious bias, bystander intervention and workplace investigations. She uses her 20+ years of legal expertise, intuitive perspective, and engaging personality to empower leaders to stay on the right side of the next #hashtag movement. A sought-after authority around the country, Kelly expertly guides organizations and individuals to realize how unconscious bias and indifference can stifle opportunity, prevent people from reaching their full potential, and cause harmful professional, personal, and legal issues. Kelly provides organizations and leaders practical tools to improve culture, promote diversity and inclusion, boost productivity and protect their people and profit. She authored her book ACE Your Workplace Investigations and developed an eLearning course based on her book, delivered an award-winning TEDx Talk on The Bystander Effect: Why Some People Act and Others Don’t, and has been featured on television and radio and quoted in several publications.

What are you waiting for?

Enroll Now!

I'm ready!